Shipping Methods & Costs

Phistoneag.com ships orders via DHL, DPD, GLS, and registered airmail.All orders qualify for free shipping.

Shipping Coverage                                                                 

We ship to countries worldwide, provided that the selected courier is able to deliver to the destination.

Shipping Warehouse

The package will be shipped from a local warehouse in Europe. With the development of the business and the needs of customers, we will gradually set up sub-warehouses in densely populated areas of global customers to shorten the customer's receipt time.

Shipping Time

We will process and ship the order within 1 - 3 working days after receiving the customer's order. For EU countries, the order will be received 3 - 7 working days after we ship. For other countries, it will vary according to different courier companies and different countries. You will receive the order within 5 - 12 working days after we ship.

Note: The transit time mentioned above is a rough estimate and may be affected by factors such as distance, holidays, customs policies, and political activities.

Undeliverable Packages

Most of our carriers will attempt to deliver the package three times. After three delivery attempts, the package will be returned to phistoneag as an undeliverable package. If this situation occurs, please contact us through globalservice@phistoneag.com to arrange for redelivery.

Regarding Taxes

Your total order amount will include the cost of goods, applicable sales tax, and shipping fees. The final amount will be shown on the checkout page.

In rare cases, your government may impose customs duties on the order, and this part of the cost will be borne by you. We apologize for any inconvenience this may cause, but we have no control over the customs department. For detailed information about fees, customs duties, and taxes, please contact your local customs office.