Shipping Methods & Fees
Phistoneag.com ships orders via DHL, DPD, GLS, and registered airmail.
All orders qualify for free shipping.

Shipping Coverage
We ship to countries worldwide, provided that the selected courier is able to deliver to the destination.

Shipping Warehouses
Orders are dispatched from a local warehouse in Europe. As our business grows and demand increases, we plan to establish additional warehouses in high-demand regions to reduce delivery times.

Shipping Time
Estimated Dispatch & Delivery Time
Orders are typically processed and shipped within 1–3 business days after receipt.
For EU countries, delivery is expected within 3–7 business days after dispatch.
For non-EU countries, delivery times vary depending on the courier and destination, but are typically within 5–12 business days.
Note: The above delivery times are estimates and may be affected by factors such as distance, holidays, customs procedures, or political events.

Undeliverable Packages
Most of our couriers will attempt to deliver the package up to three times. If all three attempts fail, the package will be returned to Phistoneag as undeliverable. Should this occur, please contact us at globalservice@phistoneag.com to arrange a redelivery.

Taxes & Duties
Your total order amount will include the product cost, applicable sales tax, and shipping fees. The final amount will be clearly displayed on the checkout page.

In rare cases, your government may impose customs duties on your order. These charges, if applicable, are the responsibility of the customer. We apologize for any inconvenience this may cause, but customs policies are beyond our control. For more information regarding duties and taxes, please consult your local customs office.